Frequently Asked Questions
Everything you need to know about your next home entertainment upgrade.
Are the products sold on TVOUTLET.CA new or refurbished?
We offer a variety of products including brand new, open-box, and certified refurbished units. Each product page clearly indicates the condition and includes a detailed description of the warranty coverage provided.
What is your shipping policy for large-screen televisions?
We provide specialized freight shipping for all televisions over 55 inches to ensure they arrive safely. Standard shipping is available across Canada, with delivery times typically ranging from 3 to 7 business days depending on your location.
Can I return a product if I am not satisfied?
Yes, we offer a 14-day return policy on most electronics. The item must be in its original packaging with all accessories included. Please note that some open-box items may be subject to a restocking fee.
Do you offer professional installation services?
While we do not provide direct installation, we partner with local certified technicians in major metropolitan areas to offer wall-mounting and home theater setup services at an additional cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through PayBright or Affirm for qualifying purchases.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.